Privacy Policy

Last Updated: March 15, 2024

1. Introduction

At CRM Insights ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at crminsights.com, including any content, functionality, and services offered through our website.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Data

Personal data refers to any information that identifies you as an individual. We may collect the following types of personal data:

  • Contact Information: Name, email address, postal address, phone number, and other similar contact information when you fill out contact forms, subscribe to our newsletter, or register for events.
  • Account Information: Username, password, and account preferences if you create an account on our website.
  • Business Information: Company name, job title, industry, and business size when you request information about our services.
  • Payment Information: Credit card details, billing address, and other financial information when you make purchases through our website. Note that we do not store credit card information on our servers; this information is processed by our secure payment processors.
  • Communication Data: Records of your interactions with us, including email correspondence, chat logs, support tickets, and feedback.

2.2 Usage Data

We may also collect information about how you use our website, including:

  • Technical Data: IP address, browser type and version, operating system, device information, time zone setting, and location.
  • Browsing Data: Pages visited, time spent on pages, links clicked, search queries, and other actions taken on our website.
  • Referral Data: How you found our website, including search engines, referring websites, or social media platforms.

3. How We Collect Your Information

We collect information through the following methods:

  • Direct Interactions: Information you provide when filling out forms, creating an account, subscribing to communications, or contacting us.
  • Automated Technologies: When you visit our website, we automatically collect certain information through cookies, web beacons, and similar tracking technologies.
  • Third-Party Sources: We may receive information about you from third parties, such as business partners, analytics providers, and social media platforms.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver the content, products, and services you request, manage your account, and fulfill our contractual obligations.
  • Communication: To respond to your inquiries, provide customer support, and send you important updates about our services.
  • Marketing: To send you newsletters, promotional materials, and other information that may be of interest to you. You can opt out of marketing communications at any time.
  • Improvement: To analyze website usage, improve our content and functionality, and develop new products and services.
  • Security: To protect our website, detect and prevent fraudulent transactions, and maintain the security of our systems.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. How We Share Your Information

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service.
  • Business Partners: Companies with whom we collaborate to offer joint content or services.
  • Legal Authorities: Law enforcement agencies, courts, regulators, or other government authorities when required by law or to protect our rights.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website.

6.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly and cannot be disabled in our systems.
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
  • Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
  • Targeting and Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

6.2 Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy below.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive information
  • Secure network architecture and firewalls
  • Regular security assessments and vulnerability testing
  • Access controls and authentication procedures
  • Employee training on data protection practices

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Whether we can achieve those purposes through other means
  • Legal, regulatory, and contractual requirements

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

  • Access: The right to request access to your personal data.
  • Rectification: The right to request correction of inaccurate personal data.
  • Erasure: The right to request deletion of your personal data in certain circumstances.
  • Restriction: The right to request restriction of processing of your personal data.
  • Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
  • Objection: The right to object to processing of your personal data in certain circumstances.
  • Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. International Data Transfers

We are based in the United Kingdom, and your information may be stored and processed in the UK and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

When we transfer your personal data to other countries, we take appropriate safeguards to ensure that your personal data receives an adequate level of protection, including:

  • Relying on adequacy decisions by the European Commission
  • Implementing standard contractual clauses approved by the European Commission
  • Adhering to binding corporate rules for transfers within a corporate group

By providing your personal data, you consent to these transfers in accordance with this Privacy Policy.

11. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this Privacy Policy and take other appropriate steps to notify you.

We encourage you to periodically review this page to stay informed about our privacy practices. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

CRM Insights
Studio 18
Allen Lane
Powellhaven PL15 8US
United Kingdom

Email: privacy@crminsights.com

Phone: +446666568147

We will respond to your request within 30 days.